General Q & A
Using the online store
Click on profile icon on homepage then click on create account on the login page.
Yes, you can shop as a guest.
We accept VISA, Mastercard & Amex, and google pay.
No, we do not save your payment info.
Yes, you can view your order history in your profile view.
Yes, you can.
$150 but exceptions are possible. Please contact us for further details.
All orders must be confirmed at least 48 hours ahead of fulfillment.
Please contact us.
Please contact us.
Please contact us asap.
Shipping
Unfortunately all orders must be confirmed at least 48 hours ahead of fulfillment.
Please note all items come cold and are delivered by refrigerated van.
Yes, charges vary depending on shipping location.
For catering orders delivery is available Monday to Saturday from 8am to 4pm. For Tavola @ Home orders delivery is currently Friday only from 8am-4pm.
Our delivery schedules are subject to change during peak holidays.
Please check the Catering page and Negozio @ Home page for more information on delivery.
A copy of your order confirmation plus a valid form of photo id (driver’s license, health card, etc).
This option is currently not available.
Returns & Exchanges
If you’re not completely satisfied with your order and request a refund or exchange we must receive the product in question within 48 hours from its fulfillment. Refunds will be processed upon product examination. Please note refunds may take up to 7 business to be processed.
Cancellation Policy
Product info
If this info is missing or illegible on the label then typically it’s 5 days if properly refrigerated.
Yes, all our prepared foods can be frozen.
While we generally do not modify our recipes we can make exceptions in certain situations. Extra charges may apply. Please contact us for more information.
