Privacy Policy
Welcome to Tavola Culinary Inc. (“we,” “our,” or “us”). We operate the website https://tavolaculinary.ca/ (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, place an order for our catering or Tavola@Home services, or otherwise interact with us.
By using our Site, you consent to the data practices described in this policy.
1. Information We Collect
We may collect information that identifies you (“Personal Information”) and non-personal information in several ways:
a) Information You Provide Voluntarily:
- Contact Information: When you contact us via our online form, by phone, or email, we collect your name, email address, phone number, and the content of your message.
- Order Information: If you place a catering or Tavola@Home order through our Site or by phone, we collect information necessary to fulfill your order, such as your name, billing and delivery address, phone number, email address, and payment details.
- Event Details: For catering orders, we collect information about your event, such as the date, time, location, number of guests, and menu preferences.
b) Information Collected Automatically:
- Usage Data: When you visit our Site, our servers may automatically log information such as your IP address, browser type, operating system, referring URLs, pages you viewed, time spent on pages, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons) to analyze trends, administer the website, track users’ movements around the site, and gather demographic information. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Site and services.
- Process, manage, and fulfill your catering and food orders.
- Communicate with you, including responding to your inquiries, comments, and questions.
- Send you administrative information, such as order confirmations, invoices, and updates about our policies.
- Improve our website, services, and customer experience.
- For marketing purposes, only if you have explicitly opted-in (e.g., to send you newsletters, special offers, and updates about new menu items or our brick-and-mortar location opening).
- Prevent fraud and enhance the security of our Site and services.
3. How We Share Your Information
We value your trust and do not sell your Personal Information. We may share information with third parties only in the following ways:
- Service Providers: We share your information with trusted third-party vendors who perform services on our behalf, such as payment processing (e.g., Square, Stripe), data analysis, email delivery, hosting services, and customer service. These parties are only provided the information necessary to perform their specific function and are obligated to protect your data.
- Legal Obligations: We may disclose your information where required to do so by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with the law and the reasonable requests of law enforcement.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.
4. Payment Information
All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your Personal Information:
- Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email we send you or by contacting us directly.
- Access and Update: You can contact us to request access to or correction of the Personal Information we hold about you.
- Data Deletion: You may request that we delete the Personal Information we have collected about you.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
6. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill our legal obligations, resolve disputes, and enforce our agreements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Tavola Culinary Inc.
Email: info@tavolaculinary.ca
